FAQ - BOPIS Retailers

Q: Does Quality Marine ship direct to consumers?

A: No. We only ship to participating dealer/partner locations where the hobbyist will pickup their prepaid order in the store.

Q: What is the BOPIS Solution and how does it work?

A: BOPIS is “Buy Online, Pick Up in Store”. Hobbyists visit www.qualitymarine.com. Selecting a participating BOPIS location to pick up their order. They simply browse the Quality Marine website, adding items to their shopping cart. The hobbyist then checks out and pays for their purchases online. Quality Marine fulfills the order, expertly packs and ships to the hobbyists participating BOPIS retailer of choice.  The retailer receives and verifies the order upon receipt and marks the order as ready to pick up in the dealer portal. Finally, the BOPIS retailer confirms customer pick up and completes the order.

Q: Who handles customer service for the BOPIS order?

A: Our participating BOPIS retail partners continue to provide their expert customer service and support.

Q: What are the retailer’s responsibilities?

A: Confirming product was received, updating the order, customer service.

Q: How does the retailer process the BOPIS order?

A: The Quality Marine retailer BOPIS control panel is accessed through a web browser. Each BOPIS order to be picked up will be listed. Once the LFS shows the order received and verified for quality in store, the customer will receive notification their order is ready to be picked up.

Q: Does the LFS need a dedicated computer to process the order?

A: No. If you have one it can be used, but any device with a browser and internet connection can be used for the simple order management interface. Desktop, laptop or IPad is best, but even a smart phone can be used.

Q: Who charges the customer?

A: Quality Marine charges the customer during online checkout process.

Q: What is the commission on BOPIS orders?

A: The commission is 20% of the product total, excluding shipping charges and sales tax collection, if applicable.

Q: How is commission paid?

A: The commission is paid with a credit memo for future Quality Marine purchases. The credit memo expires in 45 days.

Q: How much does it cost to participate?

A: After an introductory free launch we anticipate a small monthly fee of $40.00 per month per store.

Q: When will the hobbyist’s order ship?

A: We ship Tuesday through Friday for the BOPIS program. Orders placed by 10:00am PST will be shipped for next day air delivery.

Q: Will we know the order is coming?

A: An email or text message will be sent to you once your order has shipped.

Q: Hobbyist’s BOPIS order was received, but one of the items did not make it, what is the warranty policy?

A: Credit back to credit card.

Q: What products will appear on the website?

A: A subset of Quality Marine’s entire inventory will be available, some unusual items (very expensive, inexpensive) might not be the best fit for the BOPIS solution and may be excluded.

Q: Can we control what products are offered through our store?

A: Yes, but we do recommend taking full advantage of the entire Quality Marine assortment for the most diverse selection. Exclusions should be small in scale and are subject to approval by Quality Marine. A small subset of items may be marked as mandatory and can’t be removed.

Q: Can we control pricing for items sold online?

A: Pricing is set by Quality Marine and is not configurable on a per-store basis.

Q: Can we offer in-store promos to a BOPIS customer picking up their order?

A: Of course! Driving foot traffic is one of the goals for the BOPIS solution. Once in your store, we anticipate hobbyists to browse and make additional purchases directly from your store.

Q: How will the hobbyist choose the store they want to pick up their BOPIS order from?

A: The hobbyist enters their city, zip code or state, a list of the closest participating BOPIS retailers will appear. The hobbyist selects the store they wish to browse. The customer can change stores which is one more reason we recommend offering a full assortment.

Q: How will hobbyists know when we are open?

A: The BOPIS retailer web portal allows the retailer to maintain their business hours. For the best hobbyist experience it is important all store information is kept up to date.